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As a quality web hosting provider , PC Support Group values its good reputation. Accordingly, it is important to us that our customers use our services and the Internet, responsibly and courteously. Most of our customers never need to refer to these AUPs. Nonetheless, the following constitute examples of unacceptable uses of PC Support Group services, which will result in suspension, or termination of the customer's account:
Unacceptable activities include spamming (sending unsolicited advertising to those with which the customer has no existing business relationship, posting off-topic advertising in newsgroups); spoofing (using a return e-mail address which is not the valid reply address of the sender or sending an e-mail message which does not contain enough information to enable the recipient to identify the party who is really sending the message; passive spamming (promoting a web site hosted by PC Support Group by spamming from some other source), trolling (posting controversial messages in newsgroups to generate responses), mailbombing (inundating a user with e-mail without any serious intent to correspond), generating a higher volume of outgoing mail than a normal user (over 10% of available system resources), and subscribing someone else to an electronic mailing list without that person's permission. A message is considered unsolicited if it is posted in violation of a newsgroup charter or sent to a recipient who has not requested the message. Making an e-mail address available to the public does not constitute a request to receive messages. Distribution of mass emailing programs is also prohibited. All recipients on a mailing list must have personally subscribed. Mailing lists may not be used to distributed unsolicited e-mail. Any customer repeatedly "mailbombed" or that attracts such behavior will be asked to leave. If you are not sure if your actions will be in violation, please ask first(administrator@pc-supportgroup.com)
Age. The client must be 18 years of age to obtain our service.
Abuse of the legal rights of others. Examples of unacceptable activities in this regard include posting private information about a person without their consent, infringing intellectual property rights, defaming a person or business, and knowingly making available code which will have a deleterious effect on third party computers. PC Support Group supports free speech on the Internet, and will not suspend or cancel a customer's account simply because it disagrees with the views expressed by the customer. Where there are allegations that a customer's on-line activity has violated the legal rights of a third party, PC Support Group will not substitute itself for a court of law in deciding tort claims raised by the third party.
Abuse of the law. PC Support Group services may be used for lawful purposes only. Illegality includes but is not limited to: drug dealing; attempting without authorization to access a computer system; pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEG's, ROMs, and ROM emulators); gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups; violating U.S. export restrictions; stalking; or violating other state or federal law such as the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act. Linking to illegal material is also prohibited. PC Support Group reserves the right to check system files, e-mail., and other data on our servers for illegal content and materials, or for any other reasons deemed necessary.
Pornography. Pornography and sex-related merchandising, or links to such material, even if legal, is not an acceptable use of PC Support Group's servers.
Abuse of PC Support Group's Server Resources. Running programs in the background on a PC Support Group's server without PC Support Group's prior written authorization, or running chat rooms, Internet Relay Chat, IRC bots, more then 1000 emails a day and the like are not acceptable uses of PC Support Group's servers. Further, any usage of ten percent (10%) or more of our system resources is an undue burden on our system and is unacceptable. If your usage ever exceeds ten percent (10%) of system resources, your account may be terminated immediately and without prior notice. In addition any domain that exceeds ten gigabytes of bandwidth traffic can be terminated without prior notice. Usage of scripts or other utilities to direct pointed domain names to subdirectories is not permitted and is grounds for termination of the account.
Hacking/Cracking. PC Support Group reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution.
The following examples of unacceptable behavior are non-exclusive, and are provided for guidance purposes. If you are unsure if your actions will be a violation of our policies please ask (administrator@pc-supportgroup.com)
Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network Attempt to circumvent any user authentication or security of host, network, or account. Accessing data not intended for user. Probing the security of any network. Spawning dozens of processes. Port scans, ping floods, packet spoofing, forging router information, Denial of Service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop. Promulgation of viruses. IRC bots such as eggdrop or BitchX. Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken. The presence of any of these programs, whether or not run, will result in action against the user including suspension or termination.
Client Responsibility. The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). Use of PC Support Group's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of PC Support Group to provide this knowledge or support outside matter specific to PC Support Group's servers.
Backups. Full backups are made weekly, and backups of new/changed data made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients' responsibility to maintain local copies of their web content any information. If loss of data occurs due to an error of PC Support Group, PC Support Group will attempt to recover the date for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, PC Support Group will attempt to recover the data from the most recent archive for a $100.00 fee.
Limitation of Liability. PC Support Group shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from PC Support Group's servers going off-line or being unavailable for any reason whatsoever. Further, PC Support Group shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of PC Support Group's servers. All damages shall be limited to the immediate termination of service.
PC Support Group shall be the sole arbiter of what is and is not a violation of these acceptable use policies. PC Support Group reserves the right to terminate an account at any time and for any reason that causes harm to any PC Support Group customer's web sites. PC Support Group reserves the right to delete all content and files upon termination. PC Support Group reserves the right to withhold any prepaid funds for any site removed for violations of these policies. PC Support Group reserves the right to refuse, cancel, or suspend service at our sole discretion.
PC Support Group reserves the right to change the Acceptable Use Policy without prior notice or warning. Non-enforcement of any part of the Acceptable Use Policy does not constitute consent.
Violations of these Acceptable Uses Policies should be referred to (administrator@pc-supportgroup.com)
All complaints will be investigated promptly.